• How do I create an online account?
    • To create an online account, click the “Register” button and follow the prompts to set up your online account. You will need your account number and the billing zip code associated with your account to register. You will be required to enter a valid email address to create your online account. Once you have created your online account, please select the “View Invoice” or “Pay Bill Now” button from the “Account Summary” page to complete the setup of your online account.
  • What should I do if I do not receive the one time verification email?
  • What if I forget my password?
  • How do I retrieve my user id or username?
  • Why am I locked out of my account?
  • I have different accounts for different locations, can I link multiple accounts?
  • Can I make an online payment without creating an online account?
  • Is there a fee for paying online?
  • Which internet browsers are supported?
  • I receive an internal server error or blank page when I try to access my account.
  • What does Tank Owner mean?
  • What is tank rental?
  • How is my tank level estimated?
  • Am I eligible to request a delivery online?
  • Can an automatic delivery Customer request a delivery online?
  • Where can I see if I have a delivery scheduled?
  • Where can I view the estimated tank % for my automatic delivery account?
  • Should my current tank level % match the estimated tank % on the Tank Information page?
  • If I am an automatic delivery Customer and I am concerned I might run out of propane, what should I do?
  • How much delivery history can I view?
  • Can I download my delivery history?
  • Why are my deliveries not displayed?
  • How much invoice history can I view?
  • Where is my payment information? Where can I view the payment information associated with my online account?
  • Nothing happens when I select “Pay Bill Now” or “View invoice”.
  • How can I see the locations linked to my user ID?
  • My contact details have changed. How can I update my contact information?
  • How can I update my security questions?
  • How can I change my address?
  • How can I delete my online account?
  • If I delete my online account will I be able to recreate an online account at a later date?
  • Will deleting my online account turn off my AutoPay?
  • What is Auto-Pay?
  • How do I sign up for Auto-Pay?
  • How can I tell if Auto-Pay is enabled or disabled?
  • How do I cancel or disable Auto-Pay?
  • I changed my Auto-Pay and paperless settings, why are they different on the “Account Summary” page?
  • How do I sign up for Paperless (electronic) invoices?
  • Why is the account balance different than the sum of all my open invoices?
  • I have linked my accounts under one online account. How can I view information for all my accounts?
  • If I have linked my accounts under one online account, will the account balance displayed on the “Account Summary” page include all my linked accounts?
  • If I have multiple tank locations, will the account balance displayed on the “Account Summary” page include all tank locations?
  • Why did I receive a notification for an amount due when I have a negative account balance?
  • I received an email notification but the amount due displayed is $0.00. Do I owe anything?
  • I made a payment today, but it is not reflected on my “Account Summary” page?
  • I received an email saying I have an invoice available to view, why is no invoice displayed in the “Open” tab?
  • Can I save more than one payment method?
  • Can I use the same payment method for multiple accounts?
  • If I have linked multiple accounts will online billing show invoices for all my linked accounts?
  • Why don’t I receive email notifications when I have a new bill?
  • Can I receive a confirmation email when I make a payment?
  • Why did I receive a pop up message saying the amount I’ve selected to pay is negative or $0 when I’ve entered a valid payment amount?
  • How do I cancel or modify a scheduled payment?
  • Can I schedule a payment for a future date?
  • How do I view scheduled payments?
  • Can I make a payment if I do not have an invoice available to pay?
  • How can I view the price per gallon for past deliveries?
  • Can I pay more or less than the amount due listed on my invoice?
  • I received a credit or redeemed a coupon, why isn’t it displayed on my online account?
  • How do I pay more or less than the amount due listed on my invoice?
  • I scheduled a payment but the invoice still shows as open on my account. Will the invoice be paid or do I need to submit another payment?
  • I have a credit balance on my SmartPay or AmeriGuard contract, do I have to pay my monthly invoice?
  • I have a negative balance, why did I receive a notification that I have an invoice available for payment?
  • How can I sign up for Automatic delivery, BudgetPay, or Pre-Buy?
  • What is Settle-Up?
  • Why does my Settle-Up amount say $0.00? Will I have a settle-up?
  • Why is my next budget payment to be billed different from my last budget amount billed?
  • Why did my payment amount change for my SmartPay or AmeriGuard program?
  • Where do I find the invoices for my SmartPay or AmeriGuard program?
  • Where can I find the price per gallon for my deliveries?
  • What is my Starting Pre-Buy Deposit?
  • What are the Adjustments/Credits listed on my Program Details page?
  • How can I tell how much of my Pre-Buy I’ve used this year?
  • How do I tell how much Pre-Buy deposit I have left?
  • I have a Pre-Buy contract and a negative balance but I received a notification that I have an invoice available for payment.
  • Where do I find the delivery invoices for my Pre-Buy contract?
  • What items are included in my Pre-Buy contract?
  • I have a Pre-Buy contract but I can’t view my Pre-Buy information.
  • What is the My Deliveries Section?
  • What is the Delivery Timeframe?
  • How do I place a delivery order?
  • Why did I receive an error message while entering my delivery information?
  • How do I cancel or modify an existing delivery order?
  • How do I place an emergency delivery request or expedite my order?
  • Why did I receive an error after confirming my delivery request?
  • What are Online Terms of Use?