- How do I create an online account?
- To create an online account, click the “Register” button and follow the prompts to set up your online account. You will need your account number and the billing zip code associated with your account to register. You will be required to enter a valid email address to create your online account. Once you have created your online account, please select the “View Invoice” or “Pay Bill Now” button from the “Account Summary” page to complete the setup of your online account.
- What should I do if I do not receive the one time verification email?
- If you have not received the one time email verification, the email may be stuck in a spam folder. Please check your spam folder, or spam service, for the verification email. The one time verification link expires after 20 minutes. If you are unable to access the email within 20 minutes, please login to your account to send a new email. If you do not receive the email, please contact your local office to verify the email address associated with your online account.
- What if I forget my password?
- If you forget your password, click on the “Forgot Password” link on the ”Login” page. You will be prompted to provide the email address associated with your online account. You will receive an email with a link to reset your password.
- How do I retrieve my user id or username?
- If you forget your user id, you may login with the email address associated with your online account. If you do not know the email address associated with your online account, please contact your local office for assistance.
- Why am I locked out of my account?
- For your security, your account will be locked out after 5 unsuccessful attempts to log in. Please use the "Forgot Password" link if you cannot recall your password.
- I have different accounts for different locations, can I link multiple accounts?
- Yes, you can link multiple accounts under one user ID or login. Select the “Link a location” button and enter the account number and billing zip code for any locations you’d like to add to this user ID or login.
- Can I make an online payment without creating an online account?
- No, you must register for online access in order to make a payment online. For other payment options, please contact your local office.
- Is there a fee for paying online?
- No, there is no fee for paying your bill online.
- Which internet browsers are supported?
- Internet Explorer version 11 or later and current versions of Chrome, Firefox and Safari are supported.
- What are Online Terms of Use?
- Online Terms of Use
